When you request health care from us, we assume that we have your permission to collect, use and share that information with your other health care providers. This is limited only to those providers who you have actually seen for health care; other providers are not entitled to your information, except in the cases we have listed below. If you do not want us to use, share or give out some or all of your personal health information to other people who provide you with health care, please inform us as soon as possible. Other agencies or companies may need to see part of your health care information, such as your employer or your insurance company. However, we cannot share information with these companies without your express permission. You may also have family or friends to whom you would like me to give more detailed information about your health, like how your treatment is working or what kind of care you will need at home. You can let us know if we can discuss your health with family and friends. We must have your consent in order to do so.
We are allowed or may be required to use and/or give out some of your personal health information without consent in the following situations:
• To report certain information, such as to report certain diseases to public health authorities
• When we suspect certain types of abuse
• To reduce a significant risk of serious bodily harm to a person or the public
• To assist health researchers for research, as long as strict privacy requirements are met
•To improve or maintain the quality of care or any related program or service
• For risk management and legal purposes
• To transfer or sell the professional practice to another person and to allow that person to assess the practice, so long as he or she signs an agreement to keep the information confidential and secure
• To assess a person’s ability to make health care and other important decisions
• For administration or enforcement of laws about the practices of health care providers, such as when my regulatory College (the CMTO) does a peer assessment with me
• For the purpose of a legal proceeding or complying with a court order, or other legal requirement
Your personal information will never be provided to anyone for marketing purposes.
We understand the importance of protecting your personal information. For that reason, we have
taken the following steps:
• Paper information is either under supervision or secured in a locked cabinet.
• Computers and backups are under supervision or secure in a locked or restricted area at all
times. In addition, passwords are used on computers, and screens are locked when they are not in use.
• Electronic information is transmitted either through a direct line, or has identifiers removed,
or is encrypted.
We are required to retain personal information for some time to ensure that we can answer any question you may have about the services provided and for our own accountability to the College of Massage Therapists (CMTO). We retain client files for 10 years after last contact, as required by the CMTO. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, physically destroying the hard drive.
With only a few exceptions, you have the right to see what personal information we hold about you. We will try to help you understand any information that may be unclear (e.g., short forms, technical language, etc.). If you would like a copy of your personal information, please make your request in writing. Encompass Health & Wellness reserves the right to charge a nominal fee for such requests. Some exceptions may apply. For example, when the information relates to law enforcement, legal proceedings or another individual, you may not get to see the record.
We must respond to your request as soon as possible and within 30 days. There may be a delay if we have to ask others about your records or if it will take time to find the record. You have the right to be notified of such delays. If you require the record urgently, please let me know and we will do our best to get it to you.If you believe there is a mistake in your information, you have the right to ask for it to be corrected. You must make this request in writing, stating specifically what in your record is incorrect or incomplete.
Do note that we cannot correct a record that was created by someone else as we do not know enough about the record to change it. Also, we cannot correct details where, for example, the opinions or observations in the record were made in good faith. You are entitled to be told the reasons for not making a correction and of your right to have a statement of disagreement attached to your records. You can also ask to have this statement made available to those who see the record.
If we correct a record, it must be done carefully so that the full corrected record remains visible or by ensuring that the corrected version is readily available.
If you would like further information, you can contact the clinic. We would be happy to discuss any questions or concerns you may have. Our Privacy Officer is Melissa Miller RMT, if you have a formal complaint to make concerning our privacy practices, you should contact her in writing. The address of the clinic is:
Encompass Health & Wellness
20 Queen St. N.
Kitchener, ON N2H 2G8
We will respond to your concerns promptly. If, after discussing the issue with Melissa, I am still not able to resolve your complaint or concern, you have the right to make a formal complaint to the Privacy Commissioner of Ontario. This must be done within one year of the matter you are complaining about. Their office can be reached at:
Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Telephone: 416 326 3333
or 1 800 387 0073
Facsimile: 416 325 9195
TTY: 416 325 7539
Email address: firstname.lastname@example.org